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During Tenancy

During Tenancy

 

 

 

 

 

Paying the rent

 

It is your legal responsibility to pay your rent, to the Landlord in advance. Please ensure that your payments reach us on or before the due date. Harcourts Astute Property Management will not physically collect your rent. Rent must be paid by the method stated on your tenancy agreement. If you have any problems with your rent payments, please notify your Property Manager at the earliest possible time. If you fall into arrears, we will be obligated to follow the procedures outlined in the Residential Tenancies Act to collect the rent on behalf of the landlord.

 

 

Inspections – Pre inspection and Routine Inspections

 

A property condition report is used to determine the condition of the property at the commencement of your tenancy. It also ensures that you are not held responsible for damage at the expiry of your tenancy which may have been there prior to your occupation. You are required to make comment and additional notes, sign and return the document to our office. The document will be filed with your Tenancy Agreement and used as evidence of the property condition at the commencement of the tenancy.

 

Routine Inspections will be made at regular intervals. The primary role of these inspections is to advise the owner of the condition and care of their property and what, if any, maintenance is required. This is an opportunity for you to point out any maintenance required at the property. Photos may be taken by the Property Manager during the inspection.

 

 

Repairs and Maintenance

 

It is important when you notice a maintenance issue that you inform our office as soon as possible (in writing and with images). This can be done using the maintenance request form and can be issued via email, fax or mail. Jobs requiring attention by tradespeople firstly require permission from the landlord.

 

Once the Landlord's approval has been obtained, a work order is forwarded directly to the specific tradesperson, who will then be in direct contact with you to arrange a convenient time to address the approved maintenance. Please be aware that works carried out on the property by any person not approved under a work order from Harcourts Astute may result in your liability to pay the account.

 

 

Emergency Repair

 

Listed within the 'Welcome to Renting with Harcourts' guide, ( make this a link) you will find details of emergency contacts for emergency repairs. We ask that you always try to contact your Property Manager first, however if it is after hours and you cannot contact the Property Manager, you are permitted to contact the emergency contractors directly.

Contact number: You will find the emergency contact details on your lease documents.

 

What is an emergency repair?

 

The legislation is specific about what constitutes an emergency repair and it's important that you know that should the issue not be deemed an emergency; you will be responsible for the account. An emergency repair is something that is likely to cause injury, undue inconvenience, or which makes the property unsafe or insecure. Such as:

  • Burst water service,
  • Broken toilet (where there is no other toilet)
  • Serious leak
  • Serious electrical fault)

 

 

Ending the Tenancy and leaving the Property

 

Contact your Property Manager to discuss your legal requirements with regards to ending your tenancy as written notice periods will be required. The amount of notice required varies from State to State. Once the Property Manager has received/issued your 'Notice of Intention to Leave/Notice to Leave', they will contact you and advise requirements for handing over vacant possession. Once vacant possession is established (that is, all keys have been returned) a bond/final inspection can be completed.

 

 

Please note:

 

A Property Manager cannot complete a bond/final Inspection until vacant possession has been established and rent may be payable until all keys are returned. The bond will only be returned once it has been established that all rent is paid as required, the property has been returned in its original condition as per the entry condition report (excluding fair wear and tear) and all applicable invoices have been paid. Some offices may complete a pre-final inspection; however, this is not a requirement in all States.

 

 

Breaking the lease

 

Your tenancy agreement is a legally binding contract and as such process needs to be followed to break any tenancy agreement. In the first instance, please contact your Property Manager to inform them of your intention. They will forward you a 'break lease form' and details of your obligations. Please note, the office cannot begin to advertise your property for rent until the 'break lease' form has been executed and returned. In accordance with the relevant Residential Tenancy Act, you will be required to pay all costs incurred as outlined in your break lease form.

 

Your obligations are as follows:

  • You are required to pay rent and maintain the condition of the property including gardens until such time as a suitable replacement tenant is located, approved and in the property. Standard tenant selection procedures apply to all applicants. You will be responsible for a break of lease fee and a portion of advertising costs in accordance with the Residential Tenancy Tribunal Guidelines.

 

 

QLD Rental Guide


To download the RTA Renting Guide for tenants in QLD please click on the photo.